At Big Fish Games, we are committed to providing our players with the best possible gaming experience, and that includes top-notch customer support. Our Big Fish Games customer support number is a direct line to our dedicated support team, ready to assist you with any issues or concerns. Whether you need help with game installation, technical troubleshooting, account management, or billing inquiries, our experts are available to offer prompt and reliable assistance.
We understand the importance of quick resolutions, which is why our support team strives to provide efficient solutions for all of your gaming needs. With a customer-first approach, we ensure that every player receives the help they need to continue enjoying our vast library of games without interruption. Reach out to our customer support through the provided number, and experience the exceptional service that sets Big Fish Games apart. We're here to help every step of the way.
To easily contact Big Fish Games customer service, visit their official website and navigate to the "Help" section. From there, you can submit a support request, access live chat, or browse FAQs for quick assistance. Their dedicated team is ready to help resolve any issues or concerns.
There are multiple ways to reach Big Fish Games customer support for assistance. You can visit their website’s "Help" section to submit a support request, use live chat for immediate help, or explore their comprehensive FAQ section. Their support team is available to address any game-related concerns.
To get in touch with Big Fish Games customer service, visit their official website and navigate to the "Help" section. From there, submit a support ticket, use the live chat feature for immediate assistance, or explore the FAQs. Their team is available to address all inquiries and issues.
Common issues with Big Fish Games include game installation problems, account access, billing errors, and technical glitches. To get help, visit their official website, go to the "Help" section, and submit a support ticket or use live chat for faster assistance. Their customer service team is ready to assist you.
Big Fish Games offers multiple support options, including submitting a support ticket through their website, accessing live chat for real-time help, and browsing their detailed FAQ section. Whether you're facing technical issues or need billing assistance, their customer service team is ready to provide timely solutions.
Big Fish Games customer service helps resolve issues quickly through various support options. You can submit a ticket, use live chat for immediate help, or explore the FAQs for common solutions. Their dedicated team ensures fast and efficient resolutions, so you can get back to enjoying your games.
Big Fish Games is a leading name in the casual gaming world, offering a wide variety of games across different platforms. With millions of players worldwide, Big Fish Games is committed to ensuring a seamless gaming experience for everyone. However, if you encounter any issues, it's essential to know how to reach their customer service team for help.
Whether you're facing technical glitches, account login problems, or payment issues, Big Fish Games customer service is available to assist. Some common reasons for reaching out include:
While Big Fish Games offers several ways to contact customer support, it's important to note that they primarily offer assistance via online channels, such as support tickets and live chat. Unfortunately, there is no widely available customer service phone number listed on their website for direct phone support.
To get in touch with Big Fish Games, follow these steps:
Visit the Official Website: Head to the Big Fish Games website at bigfishgames.com.
Access the Help Section: Scroll to the bottom of the homepage and click on the "Help" link.
Submit a Support Ticket: Once in the Help section, you can submit a support request detailing your issue.
Live Chat: If available, use the live chat feature for real-time assistance.
Browse the FAQ Section: For quicker solutions, browse through the frequently asked questions to find answers to common problems.
Aside from their website, Big Fish Games also offers help through other channels:
Social Media: You can reach out to Big Fish Games via their social media platforms like Facebook or Twitter. While this isn't an official customer support channel, they sometimes respond to inquiries and direct you to the right resources.
Community Forums: Engage with fellow players in the Big Fish Games forums to find community-driven solutions to common issues. Often, other gamers may have experienced similar problems and can offer advice.
Big Fish Games prides itself on providing timely and helpful responses to customer inquiries. Most support tickets receive a response within 24-48 hours, depending on the complexity of the issue. Live chat, if available, offers immediate support, making it the fastest way to resolve any urgent concerns.
Although Big Fish Games does not currently provide a public customer service contact number, there are various ways to reach their support team. By submitting a support ticket, engaging in live chat, or exploring the FAQ section on their website, you can quickly get the help you need. Whether you're dealing with technical issues, account problems, or payment inquiries, Big Fish Games is dedicated to ensuring a smooth and enjoyable gaming experience for all its users.
At Big Fish Games, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website or use our products and services. By accessing or using Big Fish Games services, you agree to the practices described in this policy.
We collect various types of information in connection with the services we provide, including:
Information you provide to us directly when registering an account, purchasing products, or participating in promotions, such as:
Name
Email address
Payment information (credit card details, billing address)
Phone number (optional)
We collect certain information automatically when you interact with our services, including:
IP address
Browser type
Device information (e.g., operating system, device type)
Game play data and usage statistics
Cookies and tracking data
We may use the information we collect for various purposes, including but not limited to:
To process transactions, deliver game content, and manage your account.
To analyze user behavior, improve game functionality, and develop new features.
To send promotional emails, special offers, and updates related to our services. You may opt-out of marketing communications at any time.
To provide assistance and resolve issues through customer support channels.
To comply with legal requirements, protect our rights, and ensure the safety of our users.
We do not sell your personal information. However, we may share your information under the following circumstances:
We may share your data with trusted service providers who assist in delivering services such as payment processing, data analysis, email communication, and technical support.
If required by law, we may disclose your information to comply with legal processes or enforce our legal rights.
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
Big Fish Games uses cookies, beacons, and other tracking technologies to enhance your experience, personalize content, and analyze usage. You can manage your cookie preferences through your browser settings.
We take data security seriously and implement reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no online transmission or storage of information can be completely secure. We encourage you to take precautions when using our services.
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. Once the data is no longer needed, we will securely delete or anonymize it.
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us, and we will take appropriate action.
You have the following rights regarding your personal information:
Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal data, subject to certain legal exceptions.
Request a copy of your data in a structured, machine-readable format.
To exercise any of these rights, please contact us at the email address provided below.
Big Fish Games may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website. Your continued use of our services after any changes indicates your acceptance of the updated policy.
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
At Big Fish Games, customer satisfaction is a top priority. We strive to ensure that our customers are happy with their purchases, and we offer a flexible return policy to accommodate any concerns that may arise.
Big Fish Games offers a return policy for its digital products, including PC, Mac, and mobile games. To be eligible for a refund, the following conditions must be met:
Return Window: You must request a refund within 48 hours of purchase. Refund requests made after this period will not be processed.
Unplayed or Uninstalled Games: To qualify for a refund, the game must be either unplayed or uninstalled. If you’ve played or completed the game, you are no longer eligible for a return.
Technical Issues: If you encounter technical issues that prevent you from accessing or playing the game, Big Fish Games may approve a refund, provided that all reasonable troubleshooting steps have been followed without resolution.
Non-transferable: Refunds are only applicable to the original purchaser of the game. If the game has been gifted or transferred, the recipient cannot request a refund.
If you meet the eligibility criteria, follow these steps to initiate your refund request:
Log into Your Big Fish Games Account: Ensure you’re logged into the account used to make the purchase.
Visit Customer Support: Head to the Big Fish Games Customer Support page.
Select "Refund Request": Choose the option related to refunds or returns, and provide your order details, including the game title and purchase date.
Submit a Detailed Description: If applicable, include a description of any technical issues or reasons for the refund request to expedite the process.
Wait for Confirmation: Refunds are typically processed within 3-5 business days. You will receive a confirmation email once the refund has been approved and processed.
If you’re a member of the Big Fish Game Club, you can cancel your membership at any time. Here’s how the refund policy applies:
Unused Game Credits: If you cancel your membership, any unused game credits are non-refundable. However, you can use those credits even after your membership has been terminated.
Membership Fees: Big Fish Games does not offer refunds for previously charged membership fees unless there was an error in billing.
Early Cancellation: If you wish to cancel a membership before a new billing cycle, you must cancel at least 24 hours before the next scheduled payment to avoid additional charges.
Certain purchases and situations are not eligible for refunds, including:
Third-party purchases: Games purchased through third-party platforms like the Apple App Store, Google Play, Steam, or Amazon must follow their respective return policies.
In-game purchases: Virtual items, currencies, or in-game content are non-refundable once purchased and delivered.
Expired Return Window: Requests made after the 48-hour return window will be denied unless there are exceptional circumstances, such as technical problems.
Big Fish Games is committed to providing an enjoyable gaming experience for all users. If you have questions or need further assistance with a return or refund, our customer support team is here to help. Please make sure to follow the guidelines above to ensure a smooth refund process.
Welcome to Big Fish Games! By accessing or using any services provided by Big Fish Games, including purchasing, downloading, or playing any of our games, you agree to be bound by the following Terms and Conditions. Please read them carefully before engaging with any of our products or services.
By visiting the Big Fish Games website, downloading games, using mobile apps, or interacting with any service provided by Big Fish Games, you are agreeing to comply with these Terms and Conditions. If you do not agree to these terms, you should refrain from using our services.
You must be at least 18 years of age or have the consent of a legal guardian to access Big Fish Games. Users under 18 should only use the services with the involvement of a parent or guardian.
To access certain features of Big Fish Games, you may need to create an account. You agree to provide accurate, complete, and current information when registering for an account and to keep your account information updated.
You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Big Fish Games is not responsible for any unauthorized access to your account, and you must notify us immediately if you suspect any breach of security.
Big Fish Games grants you a limited, non-exclusive, non-transferable license to access and use its services for personal, non-commercial purposes. You agree to use the services only as permitted by law and these Terms and Conditions.
You may not:
Use the services for any illegal or unauthorized purposes.
Reverse-engineer, decompile, or modify any Big Fish Games software.
Distribute or share your account with others.
Exploit bugs or glitches to gain an unfair advantage in any game.
Engage in any activity that disrupts or interferes with the services.
By making a purchase from Big Fish Games, you agree to pay all fees associated with that purchase. All sales are considered final unless otherwise stated in our Return Policy.
Big Fish Games accepts various payment methods, including credit cards, debit cards, and third-party payment processors. You agree to provide valid payment information and authorize us to charge the applicable fees to your chosen payment method.
If you subscribe to Big Fish Game Club or any other membership program, you will be billed on a recurring basis. You may cancel your subscription at any time, but cancellation will only apply to future billing cycles. No refunds will be provided for past subscription charges unless explicitly stated in the cancellation policy.
All content, including but not limited to games, logos, graphics, software, and other materials provided by Big Fish Games, are the intellectual property of Big Fish Games or its licensors. You do not acquire any ownership rights by using the services or purchasing games.
Big Fish Games grants you a limited, revocable license to use the games and services for personal, non-commercial entertainment purposes. This license does not allow you to:
Reproduce, redistribute, or publicly display the content.
Modify or create derivative works from Big Fish Games content.
Use any Big Fish Games content for commercial purposes.
Certain games or services may have additional terms and conditions specific to them. These additional terms will be provided within the game or service and are incorporated into these Terms and Conditions by reference. By using those games or services, you agree to comply with the additional terms as well.
Big Fish Games reserves the right to suspend, restrict, or terminate your access to any or all services at any time for any reason, including but not limited to:
Breach of these Terms and Conditions.
Engaging in fraudulent activities.
Violating any applicable laws.
In the event of termination, your right to use the services will immediately cease, and any game progress, virtual items, or currency may be lost without refund.
Big Fish Games makes no guarantees or warranties regarding the availability, functionality, or reliability of its services. We are not liable for any damages resulting from:
Errors, bugs, or technical malfunctions.
Loss of data, progress, or virtual currency.
Unauthorized access to your account.
Third-party actions or content linked to our services.
To the fullest extent permitted by law, Big Fish Games disclaims all liability for any indirect, incidental, or consequential damages arising from your use of our services.
Your use of Big Fish Games is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our services, you agree to the terms of the Privacy Policy.
Big Fish Games reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on this page, and it is your responsibility to review the Terms periodically. Continued use of our services after changes have been posted constitutes acceptance of the updated Terms.
These Terms and Conditions shall be governed by and construed in accordance with the laws of the state in which Big Fish Games is headquartered, without regard to its conflict of law provisions. Any legal action or dispute arising from the use of Big Fish Games shall be resolved exclusively in the courts located within that jurisdiction.
If you have any questions or concerns regarding these Terms and Conditions, please contact Big Fish Games via our Customer Support page for assistance.
For assistance with your Big Fish Games account, technical issues, or other inquiries, you can contact Big Fish Games customer support through their official website. While Big Fish Games does not provide a direct contact phone number for customer service, their support team is available via the Customer Support page. Simply log in to your account, submit a request, and the team will get back to you promptly. For quick help, browse their detailed FAQs and troubleshooting guides. Unfortunately, there is no public contact number for Big Fish Games, but their online support team ensures all queries are addressed efficiently.
